Goibibo - bad and unprofessional experience

Hi Team,

We planned our parents vacation and did hotel bookings through Goibibo.. overall we booked * hotels at different locations however we had terrible experience with the hotel that was booked at Ranikhet for * nights.. the hotel payment was done in advance however it was shocking when our parents reached close to hotel and the hotel employee came down and stated there is no road or way for car to go till hotel .. he asked our parents and relatives all * people above ** years to climb up on a kaccha raasta full of stones to reach the hotel which was practically not possible for senior citizens.. it was shocking for us to know that the hotel Rodeo retreat had no connectivity..
More importantly this was no where mentioned neither on Goibibo site else we wouldn’t have made the booking at the hotel in first place..
Our parents instantly called Goibibo customer care to intimate then about this issue and also made the hotel employee speak to the Goibibo representative ..we were assured this will be taken care off and they will refund the money..
This entire booking spoiled the whole trip as they had to return to Jaipur..

Since than we have made multiple calls to Goibibo to resolve the issue and refund the money.. however to our surprise they have not been able to help even one percent and moreover sending us messages stating your stay must have been great..
Every single day we have been following up with them ..have spoken to more than */* people including the supervisor and every time they assure they will resolve the matter and return the call with solution..
it has been traumatic since than as not a single person every returned the call neither resolved the issue .. We trusted Goibibo and made the booking and this was disastrous.. even after talking to Goibibo employees naming them for reference
Neha, Manoj, Varsha Sharma , Vipin and more folks who all assured that they will get this sorted however not even one person has been able to take charge and help us in any way..
It’s has been such a task to call Goibibo on a daily basis .. speaking to different people every day narrating the entire issue every time as no single person owned it and at last no one being of any help.. the situation is same our ** thousand rupees are with them and all they have to say is sorry.. extremely disappointed and feeling cheated..
Goibibo should atleast do some research before doing a tie up with such hotels which do not even have basic connectivity for the guest to reach by road or else mention the same clearly on the site so that people can avoid making bookings at such hotels .. we have been clearly cheated and it’s been a harassment since day one to deal with Goibibo team as no one has been able to do anything so far..

Below mentioned are the names of the people who we have connected
Hotel employee
Goibibo team depu adhikari
Varsha Sharma (supervisor)
manoj
Neha
Vipin