Loading...
Ashwath Gowda filed complaint against Axis Bank on Nov 3, 2017
Four unauthorized transaction for Rs.***** is done on my Axis credit card on **/**/**** and **/**/****. I didn't share OTP to anybody and even I didn't receive transaction notification also in my registered mobile number.
I come to know about this transaction when I received my monthly statement on **/**/****. I blocked my card same day and registered complaint in customer care. All the required documents including FIR were sent to them.
Now after ** days of submitting all the documents bank people telling my request is rejected since card is not blocked within * days of fraudulent transaction taking place. Since I didn’t receive any transaction notification from bank I was unaware of this fraud transaction. As soon as I come to know I have blocked the card.
Now they have rejected this complaint stating the same reason “card is not blocked within * days of fraudulent transaction taking place”. But I have searched in their website and no where it is mention that card should be blocked within * days of fraudulent transaction taking place.
They have no answer to my questions.
*. How without OTP transition is approved?
*. Why I didn’t receive transaction notification in my registered mobile.
*. Why it took ** days for them to give this simple reason?
Please help me.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I have taken up on the offer of issuing a rupay credit card, i did it from the official axis bank app, however i received a call to buy a package of * nights free travel, **% discount on any purchase from credit car...
Axis bank account balance **** maintained .but axis bank take maintance charges,GST take in account so my money totally loss for ₹**** ( * times of GST charges ,maintance charges * times)
Axis bank employee is not willing to hand over my cheque book. Their intention is to harras customers. My cheque book is already delivered to my branch but they are not providing the same.
Amount has been deducted while transections without any information's, and these deductions are still continuing. kindly resolve this asap. and please refund the deducted amount.
Actully , I had purched something from amazon via paylater, and the autopay was on, but I had a lack of money that's why I was unable to pay, on that time, hence the axio added the intrest, it is fine , I understan...