Flipkart - As per invoice bill I didn t received item form flipkart

I think now flipkart is doing frauds like sending to customers different model numbers with the same brand and not refunding the amount. I Ordered in Flipkart on Jan ** **** this product ( Acer **.* inch Full HD IPSPanel with Acer Visioncare,VGA, HDMI, ErgonomicStand, *X*W InbuiltSpeakers, Flicker-FreeMonitor (EK***YE))  From that day onwards, issues arose regarding receiving the different model number EK***Y without inbuilt speakers with the same brand on brand box & item but I Ordered EK***YE with inbuilt speakers. In Replacement also I received the same item i.e.: EK***Y but I Ordered EK***YE with inbuilt speaker. From that day onwards around * to * return requests failed. I've called customer care a number of times and no of times I raised issues regarding this but the issue is not solved till now and the return policy also completed on that item. Now Flipkart peoples are very smart , now their update model number from EK***YE to EK**OY and also changed title but in description there forgot to change model number for this producthttps://flipkart.com/acer-**-*-inch-full-hd-ips-panel-with-visioncare-vga-hdmi-ergonomic-stand-flicker-free-monitor-ek***y/p/itm**a**fa**a*e*?pid=MONGWVAUEKTXSNWG&lid=LSTMONGWVAUEKTXSNWGVY*ZEW…But In my invoice document it is very clear i.e. Acer **.* inch Full HD IPSPanel with Acer Visioncare,VGA, HDMI, ErgonomicStand, *X*W InbuiltSpeakers, Flicker-FreeMonitor (EK***YE)Now Customer care talking about policy rules sends me wrong product and very very bad service because now Flipkart is prolonging the issue from day to week ,now week to month and issue is not resolved. My Order Details: Order ID:OD****************** Acer **.* inch Full HD IPSPanel with Acer Visioncare,VGA, HDMI, ErgonomicStand, *X*W InbuiltSpeakers, Flicker-FreeMonitor (EK***YE)