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Easy Trip Planners Private Limited - Amount paid twice yet to receive refund

Rouf Rather filed complaint against Easy Trip Planners Private Limited on Feb 2, 2023

I booked a ticket from Easemytrip on ** Jan **** with ref#EMT********* .
*) First i used Flexipay Option using my HDFC Debit card details to book the tickets . While Booking , i received an OTP & i entered it , It said " You are not eligible for flexipay ".
*) Then i used my Citi/Axis Credit card to book the tickets and booking got successful.
On ** Jan **** , i received an email from HDFC bank that a Flexipay loan was booked and amount of Rs **** has been paid to Easy Trip Planners limited on ** Jan **** . I shared all the details with EasemyTrip, But Easemytrip is ignoring my emails and are not answering on time.
i have sent all the proofs to Easemytrip on email and are yet to receive a refund .

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Easy Trip Planners Private Limited

2

Total Complaints

0

Total Resolved

0.00%

Consumer Satisfaction

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