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babu v filed complaint against ACTFIBERNET on Aug 15, 2020
This is with reference to the ACT Fibernet Account No ************ in the name of Mr.Babu V. I have made the May month's Bill amount of Rs.****.**/- on *rd June, ****. On that day, i have tried to make the payment * times and all the three times it got rejected and the *th time the payment was successful. I received the acknowledgement mail also from your side conforming the payment made by me on *rd June, ****. On **th June, **** again i received acknowledgement mail * times from your side conforming the payment made by me for the same May Month Bill. I suspect like all the * failed transaction amounts has been received from your side and adjusted in my account. I have raised failed transaction charges back through my bank side also. They informed me that the failed transactions had to be reversed from ACT fibernet only. How come the failed transactions got credited in your account. I tried calling your customer service also, but I could not reach the customer care executive. You guys are known for your speedy service and customer support. i wonder how this fault happened this time. Please reverse the amount immediately to my bank, otherwise I am gonna cancel the connection from my side. till date no resolution has been taken to resolve my issue.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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