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Ipsita Roy filed complaint against Goibibo on Jul 22, 2020
I had booked air tickets for travel to Singapore and back by Singapore Airlines via Goibibo in May ****. Due to Covid-** pandemic, Singapore Airlines cancelled the flights and returned the full booking amount. This information was not shared by Goibibo. I had to get an email from the airlines and send it to Goibibo. Only then did they agree to return the full amount on **.**.****. Even after that, and although their website goes on saying 'Refunded' and 'Refund under process', no money has been returned yet. The message is that another *-* days and nothing has happened after almost two months.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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