Ajio - Amount got debited from my side but I did not receive an Order ID

Sumit Parkash filed complaint against Ajio on Jan 3, 2021

I placed an order on Ajio on *th December ****. I paid an amount of *,***.**. However after the successful payment, the order didn't show in my orders. I raised the issue with support and they issued me a complaint id COM***********. The support said they will resolve the issue in a week. I wait a week and nothing happened. I contacted support and again they issued me a new compliant number COM*********** on **th December ****. Now again it's more than ** days and no response from them. Also in my account I am see my order cancelled and my money hadn't been refunded.
I have try to contact through email and twitter. However they are not responding.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Ajio

862

Total Complaints

552

Total Resolved

64.04%

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