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OYO - Amount deducted without booking confirmation in OYO hotel

Raj filed complaint against OYO on Jan 4, 2024

I was trying to book a stay in dehradun from the date **th december **** to **th december ****. The amount came around Rs **** which i paid through phonepay having transaction ID (T**********************) at *:** AM on **th december ****. As there was no booking ID generated for the transaction , the support team from oyo are denying the amount that OYO has received. I have tried more than ** times to reach out and stayed on calls for hours but no help. I am feeling as if OYO is doing some kind of fraud by not refunding the amount credited without a booking ID created. Please help

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

OYO

513

Total Complaints

237

Total Resolved

46.20%

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