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VRL Travels - Amount deducted but ticket not booked

Mahadevapa filed complaint against VRL Travels on May 12, 2019

I and my aged and disabled mother were travelling from Gulbarga to Bangalore. The ticket was booked on *th of April. The amounts deducted successfully also message displayed ticked booked successfully. But neither the email nor SMS received.
When we went to board the bus on *nd to my surprise ticket were not booked. We need to pay surge price for booking my loss was ****. But my disabled mother had to go through a lot of hardships.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

VRL Travels

5

Total Complaints

2

Total Resolved

40.00%

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