amazon india - amazon wrong product delivered and no exchange nor return doing by amazon

Utpal Raut filed complaint against amazon india on Sep 8, 2023

Hi,

I have ordered "Order# ***-*******-*******" from amazon india on **-SEP-**** which has * products (of t-shirts) out of which one product delivered with wrong brand , as i have ordered "Tommy Hilfiger Men's Updated Basic Regular Fit Polo Shirt (S**HMKT***_Fresh White M)" But they delivered with brand "Arrow" which is lesser amount than my order amount. So in this case brand is different so the amount of the product also differs. I have raised this concern to them on same day of delivery date hence no delay on this part.

When contacted to amazon, they are not doing exchange/return on this order hence I want justice inspite of I have provided all evidences to them.
They are not delivering correct product with correct order price.

Kindly assist in this case.
Thanks.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

amazon india

571

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194

Total Resolved

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