Shiprocket eCommerce and logistics solution - All Parcel Shipment Delivery Issue

I booked a parcel whose AWB is ************** the customer refused to recieve the parcel because he went out of station due to some emergency the parcel then Ready for RTO now is been * days since its showing RTO Delivered but i haven't recieve the parcel till yet.

Second parcel i book for my near location almost ** km from my place the parcel got stuck for * days around ** km from the delivery location then RTO initiate without calling the customer whose AWB is ************

Third parcel i booked again for near my location around ** km from my place, the delivery boy first give the wrong time to came so customer asks for *-* hour later time so they make it undelivered , i complaint about it and tell the team to reattempt the the delivery i've called many times and they say we will reattempt it but after * days it became RTO initiated and no reattempt was taken the AWB is ************

Very bad company very bad service and very bad management they always tell you we 'll be done that in priority but always use their turtle speed they use the word priority like it is nothing.