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Shashi Tripathi filed complaint against Air India on Apr 26, 2019
Situation: My parents (both, senior citizen) are travelling from DEL to IAD via flight ***, departed from DEL at *:** am on ** Apr ****.
I had booked their seats with extra legroom well in advance for their comfortable journey (I have the invoice for INR ****) chosen and allotted seat numbers were **A and **B which were also updated on the invoice and ticket before airport check-in.
Issue: during airport check-in, their confirmed and allotted seats were changed without prior information and the new seats allotted were without extra legroom.
The consequence of the issue: My mother who is suffering from joint pain and father both are forced by Air India to experience an uncomfortable journey.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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