Goibibo - Air ticket cancelled but amount not refunded

I had made a flight booking on Spicejet Airlines via GoIbibo for the *th of October, **** from Bangkok to Kolkata. However on the *nd of October this flight was cancelled by the airlines.

Since then I am chasing GoIbibo for the refund and it has been a month now, that I have not received any sort of support from their end, let alone the refund. There is no support email, and no call support where I can get in touch with a human agent.

There is just a bot who keeps saying that the refund is pending from the airlines' end and that I have to wait for the same.

However the airlines have confirmed via email (ss attached) that they have refunded the amount to GoIbibo on the *th of October, and being the travel agent GoIbibo is supposed to send the refund to me, which they should have done by now.

Infact even GoIbibo confirmed earlier that they have received the refund from airlines, and they will send it to me soon but now they are going back on their word (I am attaching the screenshot of this email as well).

Would request you to kindly help me on this front as GoIbibo is simply holding on to my money illegally at this point.

Also attached is the ticket that I purchased from GoIbibo, which had been cancelled by the airlines.