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Sherin Cherian Varghese filed complaint against Air india on Aug 4, 2020
Hi Myself Sherin Cherian Varghese,I booked a ticket for AI *** from Delhi to Kochi traveling date ** May ****, without my consent AIRINDIA changed my booking to ** May ****. I come to know the issue and after trying several times I am able to speak to customer care agent and enquired about the reason and agent told me we had postponed our flight from ** May to ** May, I corrected them this is not postponing this is cancellation of Flight, after that the conversation gone for hours and they agreed for their fault and I asked for my refund and they agreed the same. Continuously I am following it up sending mails to ecommerce@airindia.in daily by putting reminders.there is no proper response from Airindia side and I am unable to anyone who can help me with proper reply. Please help me to get my refund.in this pandemic situation each and every penny is very precious.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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