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Vimal Kumar Anjana filed complaint against ACT Broadband on Jul 17, 2019
My ACT account number is ************ .I have placed the disconnection request/Refund request on **th july by emailing to helpdesk.blr@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than ** mintues and then suddenly disconnect. From * july to **th july i was keep on trying to connect act customer care but it never connects and the worst part is that you will be keep on hearing that all customer care executive are busy for **-** min and it disconnects. I have wasted nearly * hour for ** days.Then i thought of emailing the nodal officer (nodalofficer.blr@actcorp.in) or appellate authority might help but still no reply from them although i got replies from help desk with some SR number which was created for me and it will be resolved in some time with any actual action.Everytime they will close the SR in *-* days without even calling or doing anything .Its been * days i am sending email to act everyday amd will get some new SR that's all .The biggest mistake i did is i paid advance of * months which is ****.** and now i used Internet only for * month and it does not look like i will be able to get any refund . I don't know what to do for refund as i have tried all the possible ways.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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