ACT Broadband - ACT Broadband money fraud

Account number - ************, I have taken a fixed term plan of * months which was valid until December ****. But in between August month, I have raised shifting/relocation of broadband to my new flat which is located at Varthur, MadhuraNagar starting *st September ****. On which ACT team told me the connection is not possible because it's not feasible due to technical limitations and I should get my money refunded back as per pro-rata basis even ACT website FAQs also talks about this policy (https://www.actcorp.in/faq/payment), but sadly till now which is like almost * months I haven't got my money back which should be roughly ****/-. I have made more than ** calls and every time new SRS tickets have been raised from the customer care side and every time it got rejected from the Billing team saying that I am not eligible which is baseless, their T&C talks clearly about this:

I want to cancel my new connection but I have made the payment for * months/** months, will I get a refund of the balance amount?
As part of our commitment to deliver a customer friendly approach, in the event that we are unable to continue our association due to technical limitations, we will honour your request for a refund of the term payment you had done (calculated on Pro-Rata basis – Bill will be generated up till the date and time you have used the data before confirming the disconnection).

Our team will close the installation order as "unsuccessful."
A refund ticket will be automatically raised under your ACT account.
Our team will then reach out to you for your bank details to process the NEFT remittance.
Upon submission of your bank details, we will take approximately ** to ** working days to complete the remittance to your bank account.