Parimatch india - Account Blocked Parimatch ID After winning big amount they blocked my account

From: Tumainiel from Parimatch India <support@pari-match.in>
Date: Sun, * Jun **** at **:** AM
Subject: Re: Re: Account Blocked - Please help - ********* (ID)
To: <bela.gupta****@gmail.com>



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Greetings Dear Bela,

Thank you for contacting Parimatch!

We are glad that you decided to connect with us and we look forward to helping you with your needs.
​

Your concern on verification has been forwarded to the right department, and our team is diligently addressing it. We ask for your patience while we work to provide a timely and satisfactory solution. Your cooperation is highly appreciated.

We apologise for the delay and inconveniences caused.

If there is anything else we can help with, please do not hesitate to let us know. Thank you for being our customer!

Sincerely,
Parimatch Support Team

Tumainiel

Parimatch India

On Sat, Jun **, **** at **:** PM, Bela Gupta <bela.gupta****@gmail.com> wrote:
Hi Team,


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As requested, I am attaching my selfie again. Please check and proceed to unblock my Parimatch account.

Thank you.

Regards,

Bela Gupta





On Fri, Jun *, **** at *:** PM Halima from Parimatch India <support@pari-match.in> wrote:
Dear Bela,

​

Thank you for reaching out to Parimatch!
​

We are writing in regard to your additional verification concern.



For verification purposes, we kindly ask that you please share the selfie again. In the photo, please ensure:

You are clearly visible.
You are holding your ID in one hand.
In your other hand, you are holding a white paper clearly written with:
Your full name
Today’s date
“For Pairimatych”
This helps us confirm your identity securely and protect your account. We truly understand that this process may feel inconvenient, and we sincerely appreciate your patience and cooperation.



If you have any questions or need assistance while taking the photo, please don’t hesitate to reach out — we’re here to help.



Thank you again for your understanding.



Kind regards,

Parimatch Support Team.

Halima

Parimatch India

On Thu, Jun **, **** at **:** PM, Bela Gupta <bela.gupta****@gmail.com> wrote:
Hi Thalia,

I already shared the requested documents in this email thread with you on Tuesday, *nd June ****. However, I haven’t received any update yet.

Kindly resolve this and unblock my account as i need my funds immediately otherwise i will
Have to take necessary legal action against you guys.

Thank you.

Regards,

Bela Gupa

On Thu, * Jun **** at *:** PM, Thalia from Parimatch India <support@pari-match.in> wrote:
Dear Bela,

Thank you for contacting Parimatch!

We are glad that you decided to connect with us and we look forward to helping you with your needs.

Sir kindly provide the documents as follows, selfie with * documents holding in hand: Aadhar card or PAN card (depends on the one you used during verification) and Paper, on which you should write your First Name, Last name, Date of your request (today), and “For Parimatch”.



Please note that the picture and documents should have all * corners visible, be clear, and readable, your face should be included in the frame.

If there is anything else we can help with, please do not hesitate to let us know. Thank you for being our customer!

Sincerely,
Parimatch Support Team

Thalia

Parimatch India

On Wed, Jun **, **** at **:** PM, Bela Gupta <bela.gupta****@gmail.com> wrote:
Hi Team,

As requested I sent the required documents. My account is still blocked. Please understand the urgency and resolve the issue ASAP.

Thank you.

Regards,

Bela Gupta
Player ID: *********

Email ID: bela.gupta****@gmail.com

Registered Contact no.: +**-**********




On Tue, * Jun **** at *:** PM, Bela Gupta <bela.gupta****@gmail.com> wrote:
Hi Team,

Thank you for your continued correspondence. As requested under Clause ** of your Terms and Conditions, I am submitting the required KYC documents in this email. Please find the following attached.

SECTION * - KYC DOCUMENTS SUBMITTED


SELFIE WITH DOCUMENTS: A selfie of myself (Bela Gupta) holding my [Aadhaar Card] along with a handwritten note displaying:
Full Name: Bela Gupta
Date: ** June ****
Phrase: "For Parimatch"

TRANSACTION STATEMENT — IMPORTANT CLARIFICATION:

As I am a Central Government employee, I do not use UPI for personal transactions. All deposits into my Parimatch account (Player ID: *********) were made via my daughter Ms. Surbhi Gupta's UPI account, with my full knowledge and consent. She is the registered nominee on my bank account.

However, I must bring the following critical fact to your attention:

Parimatch accepted every single one of these deposits from my daughter's UPI account WITHOUT any objection, flag, or communication. At no point during any of these transactions - many of which resulted in losses on my part - did Parimatch raise concerns about the payment source or request additional verification.

Under the legal principle of Estoppel, Parimatch cannot now raise an objection to the same payment method it previously accepted repeatedly and benefited from financially. The timing of this objection raised only after I won a significant amount of approximately ₹*.* Lakhs, makes it clear that this is not a genuine compliance concern but a pretext to withhold legitimately won and deposited funds.

I am nonetheless attaching the following documents in the spirit of full cooperation:

- My daughter Surbhi Gupta's UPI transaction statement showing all deposits made to Parimatch

- My bank account statement confirming Surbhi Gupta as registered nominee

SECTION * - FORMAL WRITTEN DEMANDS

I formally request written confirmation on the following three points before this matter can be considered resolved:

BALANCE CONFIRMATION
My account currently reflects approximately ₹*.** Lakhs. Please confirm in writing that this full balance is intact and will be released for immediate withdrawal upon successful completion of this verification.

RULE ** DEDUCTION — EXPLANATION AND REVERSAL DEMANDED
An amount of approximately ₹*.** Lakhs was unilaterally written off from my account under "Rule **" with zero prior notice, no communication, and no opportunity for me to respond or appeal. This amount includes my personal savings not just winnings.

I formally demand:

(a) A written explanation of exactly which specific rule was breached and precise evidence supporting that claim

(b) Immediate reversal of this deduction pending a fair review, as no due process was followed

UNBLOCK CONFIRMATION
Please confirm in writing that upon successful completion of this verification, my account will be fully and permanently unblocked with immediate and unrestricted withdrawal access.

SECTION * - BACKGROUND AND ESCALATION NOTICE

For the record:

- I have been a fully KYC-verified Parimatch user for over *.* years (Player ID: *********)

- I have made numerous deposits and transactions over this period with no prior violations

- My account was blocked without any prior warning at the precise moment I was withdrawing significant winnings

- No email, notification, or communication was sent to me before the block was imposed

- The Telegram support bot informed me my account was "permanently blocked due to suspicious activity" — yet no evidence of any suspicious activity has been provided to date

I am cooperating fully and in good faith. However, if I do not receive a satisfactory written response and complete account resolution within * working days of this email, I will have no option but to immediately escalate this matter to:

• Cyber Crime Cell — cybercrime.gov.in (Online Financial Fraud)

• National Consumer Helpline — ****-**-****

• Voxya Consumer Forum — for legal notice and consumer court proceedings

• Casino.Guru International Complaint Resolution Platform

• Enforcement Directorate — which has already initiated proceedings against Parimatch India's operations involving frozen funds and alleged fraud

• Consumer Disputes Redressal Commission under the Consumer Protection Act, ****

I trust Parimatch will treat this matter with the seriousness and urgency it deserves and resolve it fairly.


Thanks again.

Regards,

Bela Gupta

Player ID: *********

Email ID: bela.gupta****@gmail.com

Registered Contact no.: +**-**********

Date: ** June ****




On Tue, * Jun **** at *:** PM, Mariam from Parimatch India <support@pari-match.in> wrote:

Dear Bela



Thank you for contacting Parimatch.



Hope this email finds you well. We are writing this email regarding your account.



Apologies for the inconvenience. Unfortunately, we’re unable to proceed with your request without the necessary information we previously asked you to submit.

Kindly provide the required details at your earliest convenience so we can continue assisting you without further delay.



Thank you for your understanding! Please feel free to reach out to us again if you require any further assistance or clarification.



Sincerely,

Parimatch support.

Mariam

Parimatch India

On Mon, Jun **, **** at **:** PM, Bela Gupta <bela.gupta****@gmail.com> wrote:
Thank you Rahman for your below respond!

Will share the requested documents shortly. Also, as I am a central government employee, i do not use UPI for my personal transactions, so, i deposited funds from my daughter’s (Surbhi) UPI account, will share those details as well. Also will share my bank account details too where you guys can easily see my daughter (Surbhi) is a nominee.

Thanks again.

Regards,

Bela Gupta

On Mon, * Jun **** at *:** PM, Rahman from Parimatch India <support@pari-match.in> wrote:
Dear Bela,

Thank you for reaching out to Parimatch.

We appreciate you connecting with us and are eager to assist you with your needs.

We apologize for any delay and inconvenience caused. As outlined in our Terms and Conditions, clause **, the Betting Company may request additional identity verification at any time, even after the initial account verification is complete. Our Profile Department has therefore requested that you provide the following documents via email to support@pari-match.in:

- A selfie holding two documents: either your Aadhar card or PAN card (whichever was used during verification), along with a piece of paper displaying your First Name, Last Name, Date of Request, and the phrase "For Parimatch." Please ensure all four corners of the documents are visible, the image is clear and legible, and your face is fully visible in the frame.

- A recent statement from your payment card or wallet (showing the bank logo, your name, and address) for any transactions made within the last ** days.

To help us process your verification promptly, please submit these documents within ** hours.

If you require any further assistance, please do not hesitate to contact us. Thank you for choosing Parimatch.

Sincerely,
Parimatch Support Team

Rahman

Parimatch India

On Mon, Jun **, **** at **:** PM, Bela Gupta <bela.gupta****@gmail.com> wrote:
Hi Team,

Can you pls respond to my email?

This is very urgent as not only winnings are there in that account but i have my savings stuck in that account too.

Kindly help me out otherwise i will have to take legal actions. Thank you.

Regards,

Bela Gupta

On Sun, ** May **** at **:** PM, Bela Gupta <bela.gupta****@gmail.com> wrote:
Hi Team,

My account has been blocked on Parimatch. When I was losing money from yesterday and depositing continuously, you didn't block anything. Now, today I was winning and withdrawing the amount, then you guys blocked my account. Kindly unblock my account and let me know if any verification documents are required from my side.

Also i reached out to you guys on telegram then bot told me my account has been permanently blocked due to suspicious activity. Really? When i was winning then, what about when i was losing yesterday and even today morning. I need my deposited money back with winnings.

Kindly resolve this at your earliest.

Thank you.

Regards,