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Rapido auto - Accident

DR Payal filed complaint against Rapido auto on Mar 22, 2022

Rash auto driving, was talking on phone and driving with great speed.
It was evening time near jp nagar *st phase Bengaluru,. There was a turning ahead with * two wheelers waiting to cross road .
This auto driver with me behind as passenger could not stop with break as he was driving in speed and talking on phone .
He tipped the auto entirely to left .
Both my hands got deep abrasions.
My hip got injured badly .
I was lying there crying for help , please take to hospital. He was reluctant to take. After half an hour he took to manipal hospital nearby.
They gave me tetanus toxoid , did the dressing and said to go home and rest . I asked this guy to please drop me home as I don't have my family here .
He begged me not to go to police .
I said right know I am not in condition to do anything I just want to go home and take rest .
More than * complaints registered through app of Rapido, no response.
I cannot eat or hold a glass by both my hands .
I have not changed my dress since that day.
Right hand has become stiff , infection is progressing to cellulitis.
I am literally handicapped.
I only have my little finger functional to type .
Had to walk down to police station even though not in condition to file an FIR .
Still no response from company. Only message " we will look into it and get back to u in few days " .

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Rapido auto

49

Total Complaints

42

Total Resolved

85.71%

Consumer Satisfaction

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