Smartron India Private Limited - 6months old Phone to be serviced

Hi

I am using a Smartron t-phone T**** (Steel Blue, ** GB). Bought on *th March ****. The phone was amazing. However since september last week the battery performance has been going down drastically. I have raised a complaint on *nd october (Ticket No:**********) regarding this issue and was told someone will come and pick it up for service. Its november **th now and im still following up. I was able to get in touch with Customercare number only once in the last couple of months. During that time they promised pick up for service willo be done on saturday, **th nov or monday, **th nov. No pick up done and again they are not reachable or responding. It cannot be reached through any mode other than online community manager Abishektv through their own website. Need your help in getting your team to send someone to collect it asap before it starts melting in heat.

ISSUE: Heavy heat(literally cant hold the phone if the call goes on for more than few mins). A full charge started lasting only last only * to * hours max, if i keep the data off. It takes almost *+ hrs to charge again keeping data off..so mostly phone is off or without data on or on charging.

Also the phone has started getting really hot while using it to jus speak. Please assist in getting this resolved and help if it requires a battery change. I am looking at using it only for * year max but hardly *months is too early to dispose off a phone,

Please help.

Siddharth
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