Nobroker - 45 days super relax plan plus 30 days extension plan total no use

am writing to formally express my strong dissatisfaction with the services provided under the Super Relax Plan, for which I have paid a total of ₹**,*** (₹*,*** + ₹*,*** extension) with absolutely no meaningful outcome.
Facts of the case:
I opted for the Super Relax Plan (** days) and paid ~₹*,***.
In ** days, only * visits were arranged.
The property was not closed despite repeated follow-ups.
Your RM and the sales representative explicitly assured closure and convinced me to extend the plan, stating that the property would be rented out quickly.

I paid an additional ₹*,*** based purely on this assurance, with a clear understanding that failure would result in a refund.

Current status (highly unacceptable):
** days of the extension have already elapsed.
Only * virtual visits have happened.
There are just ** days remaining, and there is still no closure in sight.

This is a clear failure of service delivery and a breach of the assurance given by your representatives. I did not pay for excuses, dashboards, or verbal promises—I paid for results, which have not been delivered.

My demand (choose one immediately):

Process a full refund of the extension amount and the original plan, OR

Extend my plan at no additional cost until the property is successfully rented out.

Please note:
I am documenting this as a formal complaint.
If this is not resolved promptly, I will escalate this matter through consumer grievance channels and social media other appropriate forums.