Cars 24 - Services Re Inspection issue in Ford Ecosport Dealer code

latest issue that happened for Appt ID*********** for Ford Eco spot. we have been mis leaded again

We checked the vehicle personally with our representative at found that condition of the vehicle is not matching with the description provided

Car is painted more than what is updated in description. Its really not as per description provided in the attached screenshot.

If required we can have a joint inspection with Cars ** team and can result the verdict accordingly

We have faced such discrepancies earlier as well and its very difficult to get the solution on quick tracks

Pls help with solution ASAP.

Note:- In order to get the accurate information and F*F inspection we invested good amount of money and time when description is not correct then we loss the same without compensation
Suggest how Cars** helping dealer to reimburse such losses
This is simply very unprofessional and unethical stuff

Seeking some quality feedback on this and TAT for the solution

Below is the date wise detail of incidence
Date of auction won ** Dec
Deal won ** Dec
GS representative did the inspection and reported issue ** Dec
Issue raised at Dealer support ** Dec
Complaint number by Dealer support team ******
No solution provided by Dealer support team
Customer care not giving any satisfactory response
Relationship manager not picking call after multiple attempts
Approx *.* lakh Rupees blocked and not yet refunded