Loading...
Atul Malaviya filed complaint against D2h Videocon on Nov 20, 2019
I purchased Magic stick online. It isn't working at all, I wrote a mail it was assured that the matter will be resolved within ** working hours, unfortunately nothing has been done after lapse of this period. Also, contacting customer care through phone is the most disgusting and depressing process. The executives their don't help other than giving monotonous replies. I share my experience:
*. The first call was disconnected after putting me on hold for ** minutes
*. The second call went through and after a wait of ** minutes I was connected to Magic Stick section where executive started speaking PUNJABI to my great astonishment. Neither I have spoken Punjabi in my entire life nor I ever opted for this language.
*. During my third call, I was confronted that it is me who has changed the language to Punjabi, after my repeatedly telling that I haven't done so, the language was changed to Hindi and I was told that my call is being forwarded to Magic Stick section. Again, I waited for ** minutes and then the call was disconnected.
If this is the way their tele section is working than God only can help your customers and the fate of the Company in the end.
Hope that d*h resolve the issue by sending technical personnel at the earliest.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Hi team , I am the customer for Videocon D*H from several years and their setup box needs to be replaced with free of cost and am following up from nearly week and they are not responding properly even they are no...
the channel shraddha MH * is removed from your company so we need refund of our * Month recharge payment so we can remove d*h videocon setup box
It has been * days since the complaint is registered through customer service and every time whenever i call for follow up only the answer i get is 'you will get a call from the engineer to resolve the issue'. But t...
There was some problem faced in my D*H in the month of August ****. On submitting my complaint, the Service Engineer (Mobile No. **********) visited my home with a charge of Rs. ***/- and also replaced the INBF for ...