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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Urbanic - Return pickup is pending Closed
since the **th of march, I have been trying for the return pickup, * times they have attempted but they make the same mistake they are doing again and again, they are not adding the product's image and marking it as QC so the pickup man is reje...
Mar 30, 2023 by Shubhangi Tiwari
Urbanic - Re return Closed
Raised upmteen. Complaints mails no one replying now dress fr return refund ...
Mar 25, 2023 by Zarin Boohariwalla
Urbanic - Refund is pending Closed
My package was delivered on **th March and I returned it back on **th March. The product was picked up either on **th or on **th march. Since then i haven't recieved the refund yet and i have chat with them a lot on WhatsApp about the issue so ...
Mar 23, 2023 by Kumud Rahuja
Urbanic - Return request not approving Closed
Wrong product received I have given all the detail pictures of both product but again not approved asking ( *Hey, sorry to trouble you but we request you to share the CLEAR image of the full product from front along with price tag, size label,...
Mar 23, 2023 by Harsh Bharadwaj Jha
Urbanic - Not geting refund Closed
I place an order, and did the payment through upi phonepe and the payment is done from my side but on the app it was shown as my payment is under process . And now the orsder has been canceled but I didn't got any refund . And it's been * days...
Mar 21, 2023 by Arya pandey
Urbanic - Its been More than 10 days and i haven t received refund even after i returned iteam Closed
I have ordered a item due to fitting issues it returned it and it's been more than **, ** days I haven't received refund back. even after mailing them frequently and calling them. And i filled that google form with account details twice. But t...
Mar 20, 2023 by Pallavi Adhikari
Urbanic - Order cancel but refund not provided me Closed
I have placed a prepaid order on the urbanic and pay ***** I am change mind and order cancel But urbanic didn't pay my amount Didn't give me any response from urbanic Please raise a complaint on urbanic and resolution provide me ...
Mar 18, 2023 by Ramnivas
Urbanic - Return of the order Closed
I want to return the order I have got due to not proper fittings....
Mar 16, 2023 by Shreya Gupta
Urbanic - Money is returning Closed
I've ordered a 'Patchwork hoodie & sweatshirt' amount ₹*** and it was too loose so I've requested too return it on ** jan **** and it's been * months my money didn't refunded yet....
Mar 16, 2023 by Shraddha Singh
Urbanic - Return not picked up Closed
I ordered one legging from the urbabic which comes without tag The return was rejected because of that. Again i ordered one night suit from urbanic that also not has tag.agian the return has been rejected Please help with this...
Mar 15, 2023 by Hema Bisht
Urbanic - No refund Closed
They are not accepting my product return request...I don't like their stuff...not material ..also they doesn't suits me..fit is not good for me. They claim for easy returns on their site...but nothing easy here...no customer care number availab...
Mar 15, 2023 by Poonam dugar
Urbanic - Delivery boy pick up rejected with no reason Closed
Delivery boy rejected item...with no reason ...
Mar 09, 2023 by Pinki Saha
Urbanic - Refund not completed Closed
I purchased clothes from urbanic by online shopping on *'nd Feb ****. I had return one item and they initiated a refund on *'th Feb ****. This refund transaction was not completed till now, I'm trying to contact them through support and every t...
Mar 07, 2023 by Abhishek gangwar
Urbanic - Refund is not complete Closed
My refund is not completed yet. I ordered * item from urbanic around **-** days before. And i return my product from last month but my refund is not completed yet. Even the material quality was very bad. I am not satisfied with product, costume...
Mar 06, 2023 by Tushar arora
Urbanic - Refund Closed
Hey I requested for return few days back and yesterday your delivery partner came for the pick up and I gave both the items I wanted to returned. I also got the refund for one of the item but today I got and email and they said that I have to r...
Mar 03, 2023 by Adiba Sheikh
Urbanic - Exceeded the the maximum limit of days of delivery yet not received Closed
I have ordered a top from Urbanic on **th February **** and today is *rd of March it was expected to deliver between ** to ** February but I did not receive yet the order I'd is ****************** yet no any information about delivery ...
Mar 02, 2023 by Ruhi
Urbanic - Refund not given been more than 30 days Closed
Refund has not been provided been so long and customer care not talking properly ...
Feb 26, 2023 by Ridham
Urbanic - Refund not done Closed
The refund of my cancelled items has not been initiated into my phone pe account yet...
Feb 25, 2023 by Gauri Saraswat
Hi I ordered a top from Urbanic and received on *th Febuary but the size was too small I returned it on **th Febuary but i got informed that my bank account no was wrong so they sent me form to fill up bank account no details but till now i hav...
Feb 24, 2023 by Lalthlamuani
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