- Zero Weight Loss unsatisfactory services products misguided by VLCC since start and not told abou Open
I am a student, preparing for MBA exams. On **th Feb ****, I called to inquire about weight loss plans from VLCC Allahabad, which was next to my MBA coaching. Mrs. Pooja Talwar attended me, and asked me to come to centre to discuss, where she started telling me why I must join VLCC, citing great weight loss examples, claiming we guarantee you **kg wt. loss in *** days along with our alternate day sessions and therapies, all you need to do is follow a diet chart we prescribe, and daily ** minute walking twice a day will be sufficient. She gave me false hopes that you don't need to go to any gym and workout for *-* hrs to lose weight, just walk ** min twice a day and give * hour here, you will lose **kgs easily, we understand you are a student and don't have all day for all this. But neither did she mention exactly what they do in their sessions and therapies, nor did she mention about the no-refund policy of VLCC in case I end up unsatisfied,with no results or decide to opt out at any point after paying for this package at VLCC. Had she told me about this no-refund policy, my decision should have surely been very different. Instead she kept influencing me by telling me about various offers applicable for me, and how VLCC is better than Gym and so on. Each time I questioned will I need to workout before or after coming to VLCC, she kept telling me daily **min walking walking twice a day is sufficient, and after my multiple enquiries, she mentioned I can Cycle here if I want, for ** min before sessions if I want more physical activity and warmup my body for faster results . Through all these peppy talks, she lured me into buying a hefty package of Rs. **,*** that same day (down payment = Rs. **,***, remaining Rs. **,*** via EMI through LiquiLoans Pvt. Ltd. under my cousin brother's name and bank details)
When I started coming from **th Feb ****, on alternate days, I came to know their session involves putting a vibrator machine on a body part for ** min. I was regular, started following the diet chart and **min walking routine as they prescribed me, also cycled everytime I came for sessions for **-** min to activate my body for wt. loss, before my sessions. After *-* sessions, I was not seeing any change in my BMI or weight, but after each session, when they noted my wt., they used to reduced it on their own by ***-*** gm saying you have drink water hence wt. loss is not showing, don't worry your wt. will move and so on. I complained each time, they always doubted my diet plan, kept changing things from my routine, and later asked me walk for **min twice a day, run for * hour daily and whatnot, I ended up working out * hrs in morning, * hr in evening along with around *hr in noon wasted at VLCC (due to which I had to miss my afternoon meals). I felt like stupid, my whole day used to get lost in all this, I ended up with zero time for my studies. This is not what I came for at VLCC, who in beginning said we will save your time we know you are a student. Still I kept doing all this each day, to see some good results, but still no wt. loss. Their whole staff started pressurizing me and made me buy VLCC products like garcinia tablets, slimmers honey etc. from them, claiming it is necessary to see results and made me waste a lot more money from my pocket, on their over-expensive diet plans which kept changing every time (all this was not told in the beginning, they had said package cost is all they will need). In the end, still seeing no results from their VLCC services, I ended up joining a gym along with VLCC (to workout better in the evenings) and almost *-* hrs each day started getting wasted in all this chaos and still there was no result at all from VLCC services. I complained them, they used to say once *.*-*kg gets reduced, we can start therapies (I had no clue what this therapy is, they charge Rs. ****-**** for each therapy) but after *-** result-less sessions only, with less than ***gm total wt. loss, Mrs. Pooja called me on *rd March **** and without my permission, started my therapies alongwith sessions. In their so called over-expensive therapy, all they do is massage you with some oil on a small area of body for ** min, followed by ** min waiting, stating let the oil work on your body before you can start your session. I felt like an idiot who paid for all this nonsense therapies, and they had never told me they do all this in the name of therapy. From *th March, she even asked me to come for * hr session now, everyday, still I beard by VLCC and did everything as they said. They also kept asking me again and again to not drink water, otherwise weight loss for today will not show up. What nonsense ! Also, all the time they kept promoting their offers, products and beauty cosmetic services as if I'm some Ambani.
All my time started getting wasted, my daily routine was totally fucked up, my *-* hrs approx went into morning workout, then VLCC therapy+session then evening workout at gym alongwith so much travelling (since VLCC is about **km from my home). This is not what I was told I will have to do for seeing results from VLCC. They in starting used to say their methods are proven, with minimal workout you will lose **kg in *** days, no need for gym etc. But this is what they actually made me do after I joined. They took my money by straight-away lying to me, simply harassed me and I was neither losing any weight, nor was able to study or eat or sleep properly. They literally tortured me to prove fault is in me and that your wt. is stubborn, but never accepted ineffectiveness of their services. Still I stayed hopeful, doing eveything they said to do, to get some result atleast.
After * therapies and ** sessions in total (around **% of total package services), I literally had ZERO weight loss and the last I went to VLCC was around **-** March **** (after * days Holi holidays there). Soon the centre closed down due to lockdown. Seeing no results, and after such pathetic experience and after almost daily complaints yet no support from VLCC centre staff, with **-**% services still unavailed, I decided to ask for refund stating my non-satisfaction from VLCC services to Mrs. Pooja but she started making excuses to wait till lockdown ends, saying we will see your file and then we will discuss. I kept telling her you lied to me from beginning, all this effort and no result, why will I come again to VLCC, I just need my refund, to which connected me to Allahabad centre head Mrs. Swati who said similar things and made excuses of lockdown to make me wait.
After being harassed for about * month in name of lockdown and so called "my diary they have in the closed office", since I was not able to contact VLCC Customer Care on call due to lockdown, I had to email them asking for refund. After my many emails, I got a call from Mrs. Nidhi Kapoor, who was least interested in talking to me and knowing my problems, and told me I must not have followed things as per their guidelines, that's why no result. She too asked me to wait till she calls back once they collect my info internally. But she never called me back. Instead Mrs. Swati from Allahabad centre called me after some days, stating Mrs. Nidhi has asked to tell me VLCC does not have refund policy, I can exchange my plan with a relative or have option of changing services with products.
Again I emailed them that VLCC never told me about such no-refund policy ever before, to which they mailed me "Since you already know now we have no refund policy, we can give you these many offers as our token of gesture, but cannot refund money." I mean after so many excuses, after stalling me for months in name of lockdown and "my file in their office" and "internal enquiry" they finally tell me no-refund policy (once they got to know I had zero wt loss in reality from their staff).
I have been harassed both mentally, physically and financially by VLCC. I have a recording from *th May ****, where Mrs. Pooja Talwar, staff VLCC Allahabad shamelessly confesses "she did not know I will come asking for refund in future, hence she did not mention no-refund policy when I came first to talk to her at VLCC centre." They fooled me, cheated me, robbed me, and now when **% services are still unavailed, when I ask for refund, they are not even returning me my money, instead asking me to compromise.
I did all that was possible, followed everything they asked me to do, still when I saw no results, they had no right to keep me stalling and making excuses for * months like this. I am a customer who came to them for weight loss, they took all my time from me, so much money from me, and nothing in return. I am totally depressed and in a lot of stress due to all this VLCC is doing to me.
I want to file a legal notice of complaint against VLCC who who misguided me with happy-happy things in start and misleaded me into buying such a hefty package, deliberately hid crucial information regarding refund policy and money-back guarantee policies at time of enrollment, and harassed me in all ways possible with ZERO results and save my money from going in drain. Please help me get my complete money (Rs. **,***/-) back from such parasites, since my brother is still paying monthly EMIs for this on my behalf, and will have to do so for next *-** more months.
I have multiple call recordings where VLCC staff is accepting they forgot to mention no refund policy, and where they keep saying wait till we see your file and so on, but I'm not seeing option to share here. Please contact me so I can share all that as well.
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Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."
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