Yatra Com
- YATRA FLIGHT BOOKING CANCELLED MONEY NOT RETURNED Closed
Kasi filed this complaint against Yatra Com on May 13, 2020
I have booked a flight ticket through Yatra.com on *st Feb **** and as soon the Covid** scenario became deadly and the lockdown started happening across globe, I got my ticket cancelled on *th Mar ****. I got an email from Yatra that my refund will be processed in *-*working days and when it did not got processed till now, I wrote an email to Yatra.com and also spoke to their representative. I was given a written email assurance that my money would be refunded back
Eventually it did not got processed and I did not received my refund. Again reached customer support on **th april, Yatra Management told me that it will get refunded in *-* days and even they provided me a screen shot of some email telling that the refund has been processed in their system. Today I am still waiting and till **th May ****, still I have not got my refund and everyday Yatra.com is giving me wrong and false assurance of processing my refund.
This has cause mental trauma to me and I am feeling like getting cheated by them. Inspite of so many email and WhatsApp communication where they have promised to get my refund processed, still I am awaiting for the same and every passing day I am feeling mentally harassed by their continuous lies and false promises.
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Resolution Demanded:
Refund / Credit for purchase
Yatra Com
Resolved
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"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
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