consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Wrongly charged due to Store Executives mistake
Records save successfully

Vodafone

 - Wrongly charged due to Store Executives mistake Open

Reetha Kutty filed this complaint against Vodafone on Mar 17, 2021

Recently in the month of January ****, I received my bill and I was surprised to see that the bill was Rs ****.**, and my usual bill is around Rs ***.
I went and checked with the store and I was told that I used the Internet that is the reason I was charged so much. The background of this is I have been visiting Vodafone store at Dattamandir signal, Nasik road, Maharashtra since October and November on a monthly basis to complaint about their network and internet not working the first month they said they will file a complaint and someone will call and resolve the issue, but no calls came through or nor the issue was resolved. Again in the month of December I visited the store and complained about the Network and internet issue, the store executive said its an issue with my phone and not their service and asked to see my phone, so I handed the phone to the executive, he without even asking or telling me changed the settings in my phone. I forgot to tell you I use One Plus * T which had a dual sim and I use my Primary number for the Internet and the other number ********** is hardly use and because of that I never had any internet service on it. This executive changed my from Sim* to Sim * in Internet Settings .. I still had no clue, nor did he tell me. He asked me to check if its working and I went back home, I started getting Sms for internet usage, from **rd or **th Dec and being a Christmas week I was with my family celebrating and in the first week of January precisely on the *th of Jan I went back to the store to complain about the network and about receiving these messages. The executive told me about my settings being changed and he showed me. I said ok and left thinking it might be billed but I never thought the bill will be this much. I went back to the executive and he said that it was my mistake and I had to pay, I was taken back as this was done by the Vodafone executive, anyways I wrote to Vodafone customer care on the *th of February explaining them the details to. I received an email saying it will be resolved by the *th of February and since then I wrote to them at least *-** times getting different people some saying I misguided the executive some saying something else. I was hounded with at least **-** calls a day from Kolkatta, Navi Mumbai, Mumbai, Pune on an hourly, daily basis. The issue remained the same but the torture kept increasing on daily basis. I had to explain my on every call my issue but they hardly bothered about my issue. In the month of February, I made a payment of Rs ***, and the same day my outgoing was barred. My daughter was hospitalized and these people were calling, again and again, I explained to them that I'm in the hospital going through surgery that's when they stopped calling for *-* days. After that again the calling started and the volume had increased by **% I would say. So I stopped taking any calls. Today I just checked the phone and my incoming has also been barred. I can't take it anymore so I'm filing a complaint against Vodafone.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Replace / Fix problem
Damages for loss and agony

Vodafone

251 Total Complaints
141 Total
Resolved
56.18% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

OYO Rooms

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Vodafone)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Vodafone - Bill Closed

My bill is coming so much everytime ...

Jan 10, 2023 by Ishaan sharma

Vodafone - Double payment for Post paid Closed

I have made the payment of Rs.***.** through phonepe; the payment was successful and the amount was debited into my account in Karnataka Bank. But vodafone said the payment was not received; the transaction was a failure. Hence I have made thr...

Jan 09, 2023 by Raja S K

Vodafone - My sim card blocked without information Closed

Dear sir, I am used Vodafone SIM (**********) last * years but some times my phone Damage so phone switch off so my sim blocked without information me...

Jan 02, 2023 by Kamlesh Kumar Poonia

Vodafone - Recharge Closed

Recharged two times when I first recharged the SIM card did not activate and then when I went to customer care I recharged more....

Dec 30, 2022 by Rutuja Dhanaji Mohite

Vodafone - Recharge failed Closed

I did recharge of my Vodafone sim today for several times but it always shows me failed.. why my recharge is not done . And I have extra data which validity is for * days why it's not working ...

Dec 19, 2022 by Ashish Patel

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Dadra & Nagar Haveli
  • |
  • Uttar Pradesh
  • |
  • Haryana
  • |
  • Delhi

Consumer Forum :

  • Jharkhand
  • |
  • Assam
  • |
  • Tamil Nadu
  • |
  • Chandigarh

Online Complaints :

  • Car Dealer Complaints
  • |
  • Electricity Complaints
  • |
  • School Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.