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Myntra Design Pvt Ltd - Wrong product received

F Lalnunmawii filed complaint against Myntra Design Pvt Ltd on Jan 29, 2020

I placed on order on myntra for 'puma women blue muse satin EP sneakers on **st December **** (order no : *******-*******-*******). When order was delivered on **/*/****, there was an entirely different product inside. I immediately filed a return request citing the reason clearly. However my request was rejected and so i contacted customer care by phone and i was asked to provide snapshot and price tag of the product delivered. Even after providing snapshot of the wrong item delivered and repeated requests, myntra has declined to return and refund the amount of the product.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Myntra Design Pvt Ltd

42

Total Complaints

17

Total Resolved

40.48%

Consumer Satisfaction

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