Pepperfry.com
- Wrong product delivered by PepperFry.com and they are not ready to return and refund my money Open
yash jain filed this complaint against Pepperfry.com on Jun 21, 2018
Writing this regarding the product which I purchased from Pepperfry with order no ********* which is completely different than what is showing in the picture. The carpet quality and spikes are also not correct. We escalated the same to the customer service and they also agreed on the same, infact i also have the recording of the customer care executive confirming the same that he also feels that the color in the website is different (not white and beige)
But the return department has cancelled my return request as they don't find any difference in the color and quality. I am attaching the picture of the actual delivered product and the product’s picture on website for reference, request you to kindly look into my case and help me in getting my money refunded.
Thanks for your support
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Pepperfry.com
Resolved
Frustrated? File a Complaint
Flipkart
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
Prabhakar Chaturvedi
Related Complaints
Pepperfry.com - Refund not processed Closed
I received damaged product from pepperfry, so raised the return request on *st September, the package was picked-up by Delhivery guy on *th September and pepperfry, case Manager Vibhuti Naik, said the moment package will be picked-up, they wil...
Sep 10, 2023 by Jai Shankar Giri
Pepperfry.com - 100 nights trial mattress fraud Closed
Pepperfry refuses to return the Sleep Company's *** days free trial mattress worth *****. The mattress does not wear any damage and keep under the mattress protector. I used it for ** days and want to return it....
Jun 11, 2023 by Pawan Koshta
Pepperfry.com - Defective product Closed
I bought a table last summer from Pepperfry online (Order ID-SKU ID : *********-FN*******-P-WH*****, Order Date: ** July ****) and it has been developing some white patches on the table top (attached pics). Request item to be serviced as it i...
Apr 22, 2023 by Pranav Audhkhasi
Pepperfry.com - Pathetic customer service and return policy Closed
ORDER NUMBER-*********/********* Since I have faced this problem i want to make everyone aware of the fact that pepperfry want their customers to totally rely on the picture of the website and buy the product because once you receive the produ...
Feb 02, 2023 by bhawna sharma
Pepperfry.com - Product not being replaced Closed
Ordered a wall painting … I have requested for a return and it’s been more than * days no action has been taken yet. When I called customer care was assured someone will call back but that has not happened either. ...
Jan 31, 2023 by Nidhi Sharma
