Rahul Muthuswami filed complaint against Swiggy Bundl Technologies Pvt Ltd on Apr 29, 2023
I had ordered heavenly mousse chocolate dark mousse from itc fabelle chocolate thane.
But instead they delivered heavenly mousse hazelnut flavour.
I had raised complaint in swiggy for wrong order for which they have replied that packaging is responsibility of restaurant u rate the restaurant in swiggy app. We are not responsible for this.
We cannot help you with this.
Being a portal on which people use swiggy portal to make payment. It should be responsible of swiggy to credit the amount to restaurant only is proper order is delivered or forward the images which we have shared with swiggy when raising a complaint and make arrangement for replacement or refund.
The should not deny their responsibility and tell us to rate the restaurant in swiggy app.

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Please note that the complete refund for Swiggy Order Number ************ is pending over last *** hours as some chicken dishes delivered wrongly instead of ordered dishes of Mutton Boti Kebabs. Please note that ...
I ordered a combo from Burger King via Swiggy App, Combo order was for Burger, Fries and Coke but to me, it was delivered only Burger and Fries. Upon multiple follow swiggy team mentioned they won't pay me back and...
I paid for my order once online then offline the delivery partner told me that i will get my refund but i have not got it yet
This is extremely disheartening. I ordered an American no bun burger which clearly mentioned with a " green dot" Instead of non veg. I had the same. I am distraught as I am a pure veg. Can you guys please help
I oredered food on date ** Aprail **** and some how I paid the bill online but got one xall fro swiggy saying that they didnt receive my payment so pay the delivery guy and take the order and tgey will return my mon...