Flipkart - Wrong Items Delivered

Sir,

I am forced to tell you that the largest e-commerce marketplace of India has such poor customer service. It's pathetic.


Issue * -

On *nd June ****, I ordered Sandisk *TB SD card (Order ID - OD******************). On *rd June the order was delivered. I was out of town. When I came back on *th June, I found out that a Sandisk **GB SD card was delivered instead of a *TB SD card.
The SD card was ordered for my mom's birthday on *th. But since a wrong product was delivered, I had to purchase it offline. Surprisingly, the prices offline were also ***-*** cheaper than that of Flipkart's. Anyways, later on, when I tried to return the product stating that a wrong item was delivered, I got no option of refund. Only replacement option was there. Since the item was already bought, I had to return the product.

I started an issue stating that the product was missing, as only that option had the refund option. (Incident Id=IN*******************). But, truthfully I submitted all the proper images of the product that was actually delivered along with the IDs.

Today after * long days, I received a message from Flipkart "We are sorry to let you know that the return request is pending as the product images shared could not be validated." & "Sorry, your return request for {OD******************} cannot be fulfilled by the seller as the courier service provider has confirmed the delivery of the order with the product being intact."
We, customers, expect this much manual intervention from Flipkart. The support executives should understand that the wrong item was delivered as images were properly provided. Along with that, it's very disheartening that all contact details were provided. They did not even care to call me to understand the issue. All they did was an email.

I called customer support today. She said that I could cancel the return request and restart a return request stating the correct reason. And this time she'll make sure that the refund option is there instead of the replacement option.
But, surprisingly, neither I nor she was able to get an option to cancel the existing return request.

The total irony is that I was a regular and loyal customer of Flipkart. I am a Plus Customer. It was a Flipkart assured product. Even after a wrong product bring delivered by Flipkart, a customer had to go through such "harassment"


Issue - *

I ordered a bag (Order ID - OD******************). The bag delivered was of the wrong color and a different brand. It was delivered a grey color Goldstar Bag. On top of that, the zip and the stitches of the bag were also not satisfactory.
That's why I requested a return. (Refund ID: ********************). The Wishmaster refused to pick up as the brand was not matching. She said to cancel the existing return request and restart a new one stating that the brand is inaccurate.
I did so. (Refund ID: ********************) The next day again the Wishmaster came and again after talking to multiple persons, denied the pickup. She said that the pickup could not be done. They will contact the senior management. And said that the pickup will not be done as the brand is not matching but Flipkart will refund my money within *PM, the next day.

I am sorry to say, that Ekart's (owned by Flipkart) own delivery executive was saying that Flipkart's service has deteriorated these days. She had faced similar issues twice with wrong items delivered in my locality in the last month itself - one with an earbud & another with a mobile. She was saying that customers should take a video of unboxing every time they purchase from Flipkart. Just imagine your reputation!

I waited till the next day, but I did not receive any update from Flipkart. I called customer support. the support executive said that I had placed a correct return request stating the correct reason. The seller had also approved the return. It's the fault of the Wishmaster that she did not do the pickup. (Incident ID=IN*******************)

The return issue is still active. No Wishmaster is coming for pickup for the last *-* days. It's really frustrating.


It's an utter shame on Flipkart. Being a regular customer of Flipkart, I will be skeptical to order from Flipkart next time. All the items were Flipkart assured. Still such the worst service.

Sorry to say, but Amazon really kills in its customer service. Really! I am not saying this to make you people feel bad. It's really true.

If my issues are not resolved by tomorrow before ** noon, I'll go to the consumer forum and claim harassment compensation. I am being honest.

Shame on Flipkart.

Regards,
Uddalak Das.