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Railyatri

 - Worst service and false commitments Closed

Ashish Chaurasia filed this complaint against Railyatri on May 21, 2019

Why railyatri is a scam and provides the worst customer experience ever. This was my second journey and they heavily disappointed me again. My pickup point was changed without any prior information (Mahamaya flyover to Mayur Vihar Ext.). If I hadn't myself called those guys, I would have never known about the change of pickup point. I had to struggle hard to again reach the new boarding point. To my surprise, the bus later stopped at the Mahamaya flyover, where the driver boasted my bus my rules. They could have told earlier.
The bus was not owned by railyatri and was run/managed by some *rd class tour agency called 'CityLand'. Now why scam? They claim to be clean, punctual and what not. They were nothing. No clean sheets, dirty sleeper cabins with dust and garbage (Video attached), mosquitoes, smelly quilts, sticky walls. Whatever they claim to provide all is a scam. No sanitizer, no proper blanket, warm water in **-degree heat, never on time, not polite staff, not trained. I reached Lucknow at *:** am, time was *:** am. The bus stopped at the worst dhaba you can possibly images, out of nowhere. Very unsafe for women and family. Overpriced water, cigarettes and food. No hygiene nothing.
The bus later stopped at Agra expressway for **-** minutes because the driver had to go and drive another bus meanwhile, what stupidity. I would never recommend anyone to use their services. Never ever. I tried them twice and I'm so disappointed that I will prefer desi *** bucks bus without AC instead of taking their services.
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Railyatri

5 Total Complaints
2 Total
Resolved
40.00% Consumer Satisfaction

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Related Complaints

Railyatri - Refund not done Closed

I've booked * tickets using RAILYATRI app on **th Feb from Chennai to coimbatore. After I've done with the booking, the amount got debited from my account(Rs.****) but the booking id or PNR number was not generated. I tried reaching out the rai...

Mar 23, 2021 by Santhosh kumar L

Railyatri - Cancellanation of bus just before 7 hours of journey and not ready to provide alternative or compens Open

i had booked bus ticket on **th december **** for rajkot-panvel for travelling on *th jan ****. i got messege about my bus in the morning with all details later at *pm they cancelled the bus and i was left with nothing . i asked for alternative...

Jan 04, 2020 by VISHESH KUMAR r VERMA

Railyatri - Incorrect Departure Time of Bus Open

I had booked two bus tickets for Dehradun to Gurgaon from RailYatri.in on **rd September **** at around **:** PM for a bus which was scheduled to depart from the pickup point at **:** PM. I received the ticket at **:** PM, after which I called ...

Oct 16, 2019 by Rishav

Railyatri - Not get refund Open

Respected Sir, I just want to inform you that on * th Feb I applied for * seats from Karad to CST in Koyna Express for *Feb .That day it was not Confirmed. When we made inquiry then some responsible persons and Railway Officers inform...

Feb 11, 2019 by Rajendra shamrao jamdar

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