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Whirpool - Whirpool defective product received from Reliance digital

Mallikarjun B S filed complaint against Whirpool on Aug 21, 2021

Hi Sir/Madam,

I Purchased Whirlpool Intellifresh *** L Frost free double door refrigerator on **th Aug ****. The product is damaged (dents), which was confirmed by ResQ installation guy Syed Azam. The DOA process is approved (Complaint number: **********). The replacement order is still pending. Also I have not been communicated anything in the mail. The order status still shows in transit. May I know the proper reasons for all these hassles that I am facing? The customer care people are just saying wait for ** hours more whenever I am calling. Also I noted there are complaints which are closed without prior intimation to me. Please look on this and do the needful. Attaching bill copy for your reference.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Whirpool

6

Total Complaints

2

Total Resolved

33.33%

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