Hp
- Warranty not being complied with Open
Mahesh Somasekharan Pillai filed this complaint against Hp on Jan 08, 2023
Resolution Demanded:
Apology
Refund
I was adviced by Hp at the time of purchase of my laptop to activate a care pack which would extend my warranty upto * years (and so I did). Now my battery is swollen and I have * months remaining on my care pack. Hp care centre and online support both are denying my right to receive a free spare battery. They want me to pay for the battery and the additional repair fees. They were giving me excuses like" it's a regular care pack which covers other hardware components except the battery." i asked them what other hardware components and they said nothing. They said I had to have a battery care pack, not a regular care pack( No such thing is mentioned on their website, nor was it told to me at the time of purchase while I signed up for the care pack.
Finally, I told them I would pay for the spare batteries and that I would fix the new batteries myself(It's not a difficult job to do so). But, they said I have to pay the service engineer extra fees too for installation and that they wouldn't just give me the batteries for the price. I was so agitated by this that I decided to buy batteries myself from another website for **** rupees.
Are you brand?
Are you Lawyer?
Hp
Happy Easy Go
"I got my refund back in my bank Account. Thank you Voxya team for all your support and follow ups."
Hardik Bhalsod
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