- VI Recharge done of amount RS 1197 but unable to use the sms and internet facility Open
Hi, I have done a recharge of Rs****/- in my VI sim on **th April'**** at *.**a.m. but still unable to use the internet and sms from my phone. Made several complains in the costumer care number but they all were unable to solve my issue and each time they are raising complains regarding the same. The onscreen video recording attached herewith, in which the outgoing validity which is showing as **th jun'** which was for my previous recharge done for rs.***/- and the new data , sms and outgoing balance which is ***days still not showing in the app. One customercare executive Mr. Swadhin has talk to me also and said that the benefits (data and sms along with voicecalls) is being credited to your account now by him and to check further in the VI app only after disconnecting the phonecall. But the issue is still there.
I have also lost my **/- (*gb data for one day before ****/- recharge, didn't work for me) and **/- (for main balance top up, also deducted for sms and data usage which is totally illegal) .
I have contacted more than ** times and also mailed them in the mail id- firstname.lastname@example.org on **th Apr'** at *.**pm but no response received from then onwards..
I am totally harassed by this activity of vi..
I want VI to compensate me the sum of rupees ****/- (***/-+**+****+**) along with my mental harassment.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I am very satisfied as I got an instant resolution from make my trip for my grievance."
ACTUALLY I HAD VISITED YOUR VODAFONEIDEA STORE AT NATUBHAI CIRLCE, VADODARA, GUJARAT, INDIA. MY TOKEN NUMBER WAS 431. THERE ARE SO MANY CUSTOMER CARE COUNTERS AT STORE BUT MAXIMUM STAFFS WERE STAND AT DOWN STAIRS FOR POSTPAID NEW CONNECTIONS ...
Nov 18, 2022 by SAMIR SHAH
My number is **********. I have registered a complaint for Network issue. The network team has visited and checked that there is a coverage issue. And timeline of that complaint was **th Aug. However nothing was resolved. And complaint is also...
Aug 18, 2022 by arijit senapati
VodafoneIdea - SMS issues Closed
After I switched to prepaid service, my SMS service was not working properly. I was unable to send text messages. After chaining SMSC, the problem sometimes got resolved. Yet, while reactivating BHIM, google pay, I am getting an error of SMS ti...
Jul 19, 2021 by rohini
I have been trying to get my number converted to prepaid from postpaid from **th April ****. Visited store twice to raise the request from past **days, everytime I visit store they take some unbilled amount and say it will be done in *-* days. ...
May 13, 2021 by Anjula
My name is Ajay Kumar. I am a longtime customer of Vodafone since ****. I am writing in regards to the reactivation of my Vodafone number is ********** and my SIM card number ******************* The reactivation of this number is of utmost i...
Jan 19, 2021 by Ajay Kumar