Upgrad.com - upGrade Refund Not processed

I have chosen the Executive PG program in Data Science. i had paid ***** as initial deposit. **th june **** the course was supposed to start. i paid ***** in the first week of June ****. but is decided to cancel this course as i got busy with my project and i realize that i may not be able to put enough time to complete the course. I submited the refund request in the first week of june ****. as per company policy minimum ** days required to get the refund. but it is almost end of july **** and refund is not processed yet. i person called me if i chosse another program still i will getting same amount of refund which is *****. ***** from upgrad and **** that employee will pay in personal as he requested like if i dont help him he will loose his job. As a human i decided to help him because anyways i was about to get the ***** refund which is the same amount. but now these guys are making me fool and nobody is replying my emails.