- Unreasonable delay in product delivery and pathetic customer service Open
It's highly disappointing that such known online furniture store has unfulfilling service. It's been more than ** days that we ordered multiple products on Pepperfry while ordering we got the assurance to get delivery within a week. However, two weeks passed but the so-called online store did not get back to us. Furthermore, when we raised this concern to their customer service we did not get any concrete response from them. Although, the immature customer care executive reassure us that they will provide us with an update within **hrs but got no response. Even after multiple complaints, no action has been taken so far. We are totally pissed of their awful customer service and want our money back asap.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
I ordered a blue carpet from pepperfry. the blue they showed in pictures is very different from what was delivered. They are no acknowledging this and refused to accept returns. ...
Feb 24, 2020 by Anusha Singh
I ordered two chairs from Pepperfry. One of the chair was delivered in a damaged condition. I requested for the replacement. They denied to provide replacement but only return of the product. So, I requested to take both the chairs as retur...
Feb 23, 2020 by D Oza
We wanted wooden TV unit, so we visited PepperFry showroom at Kandivali West. We have seen finish / colour of Siramika Honey Oak Bar Unit and we found it matching with rest of my wooden furniture. We ordered Siramika Honey Oak TV Unit on **-Jan...
Feb 13, 2020 by Trividh Patel
A dining table was ordered from Pepperfry which was delivered on *rd Feb and was faulty. Complaint was raised on the same day and the case Manager Mona Singh called me. After that no action was taken and the furniture is lying in my office last...
Feb 12, 2020 by Richa Jha
We ordered a * seater and a * seater sofa from pepper fry.com after shortlisting the sofa displayed at a pepper fry studio. After ordering, as we received the product at our place, we were surprised to see that the quality and fitting of sof...
Jan 16, 2020 by Varun