- Unreasonable delay in product delivery and pathetic customer service Open
It's highly disappointing that such known online furniture store has unfulfilling service. It's been more than ** days that we ordered multiple products on Pepperfry while ordering we got the assurance to get delivery within a week. However, two weeks passed but the so-called online store did not get back to us. Furthermore, when we raised this concern to their customer service we did not get any concrete response from them. Although, the immature customer care executive reassure us that they will provide us with an update within **hrs but got no response. Even after multiple complaints, no action has been taken so far. We are totally pissed of their awful customer service and want our money back asap.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."
Provided wrong information on the product description, when requested for an exchange they are not ready to take the request. The actual dimension of a King size mattress is ***** minimum. Pepperfry has mentioned ***** as King size which is act...
Apr 17, 2019 by Divya P
We have recently moved to our new house. We order a few items from Pepperfry. Unfortunately, I have got low-quality product from Pepperfry due to which we are getting skin allergy and bad smell. We are unable to stay at the house....
Apr 05, 2019 by Harish V A
Mistakenly I and my wife ordered "Libra Two Door Shoe Rack in Walnut Finish" from PerpperFry.com, I wanted to cancel one item but they are not ready to help me. Why can't I cancel here they know my issue is genuine but still they are not helpi...
Mar 01, 2019 by PRAVEEN
Pepperfry has not delivered the product. Today is **th Feb, which is already passed the delivery timeline (*th Feb - **th Feb) they had given at the time of purchase, neither are they refunding. They are also not giving any clear information bu...
Feb 26, 2019 by Dhaneshwari K
We have placed an order of a mattress and it got super delayed and it doesn't fit our requirement either. The size of the bed is not as expected its much bigger than the usual size. There is no proper response from the customer support, there i...
Feb 20, 2019 by Shabira Begum