- Unnecessary extra charges levied ^Open

Ankit Rao filed this complaint against Zoomcar India Pvt Ltd on May 13, 2019

I booked a car booking id JPS*BLEYJ from **th April ** am to **th April at * pm. I picked up the car at around **:** am on **th as the car was yet to be cleaned. Also, the car seemed to be pretty old with already a lot of small damages. I informed the same to the vendor uploaded some major damages on the app and started my trip. I had a quick chat with the vendor before leaving regarding the minor dents and he said it was ok and he was aware of the same. Further, I completed my trip on **th and returned the car at around *:** pm. On the next day, I get a message from Zooomcar saying I have been levied INR **** extra charges. When trying to contact their support team they did not respond. Further after a few days, I get a notice saying I've been charged with overusing the car which in my case was not. I had started the trip half an hour late and returned the car half an hour early. I raised a twitter thread and got a reply from their team. They said I had damaged the car not at all matching the reason they mentioned in the notice. They also sent me an image of the damage with an edited timestamp on top after *.* days. I enquired about the issue. In short, Zoomcar is trying to frame me. Also, the damage reported by them is not worth INR ****. When trying to further contact their support team on Twitter and on their app they are now not replying to my email. Also, they have given me a warning that they'll be taking legal actions on me. I've attached the notice sent by their team which mentions I overused the car. I request the Zoomcar team to take back the falsely levied charges.

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