File a Complaint against Zoomcar India Pvt Ltd
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zoomcar India Pvt Ltd?
If you are not satisfied with Zoomcar India Pvt Ltd, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zoomcar India Pvt Ltd and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zoomcar India Pvt Ltd
But before filing a complaint, you should
a. Contact the customer support of Zoomcar India Pvt Ltd first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zoomcar India Pvt Ltd - Account not verified and no refund Open
I had booked the car via zoomcar for ** hours and paid **** online on Oct *th and after that they told to verify the account by uploading Aadhar for which I could not as my phone number is not linked to Aadhar as I stay out of country so I sent...
Oct 13, 2024 by Mohammed Muzamil
Zoomcar India Pvt Ltd - Zoomcar booking related issue Closed
I have lease my car on Zoomcar now last week I have served one booking for three days that time app was not working hence I haven’t filled checklist Now I am trying to raise this against my booking but no one get back to me from Zoomcar I h...
Apr 11, 2024 by Yogesh Sakpal
have booked a zoomcar for *days paid **** now i called for host. He is telling car is not available im asking for refund they are paying only **** in return and they don't have any customer support and support mail id in app...
Jun 08, 2023 by Syed
Zoomcar India Pvt Ltd - BOOKING ID JPSNCLBAT Denied Car Rental before Pickup Closed
I am very dissatisfied with the service I received from Zoomcar on **rd February ****. I had booked a car (Booking ID: JPSNCLBAT) for a trip of * days, and at the time of pickup, the host refused to provide the vehicle. To make matters worse, w...
Feb 06, 2023 by Gaurav Saini
Zoomcar India Pvt Ltd - Need costomer details as he had hit and run police case Open
I'm host on zoomcar so i registered my car - MH**CM **** . The last trip was done by client - JPSNCK*DM - Suraj Gokul Patil he started trip on * st jan and ended on * th jan *.** AM. In between of trip he had accident and * person are in p...
Jan 06, 2023 by Vaibhav Tekale
Zoomcar India Pvt Ltd - No refund resolution from Zoomcar support for car breakdown Open
We booked a zoom Renault Kwid from *AM, **th December to **PM, **th December. We tried to communicate with the team more than ** times and there was no resolution whatsoever. Customer service is pathetic to be honest. Repeating the story ...
Dec 18, 2022 by Sriram Girivasan
Zoomcar India Pvt Ltd - Multiple Issues with Zoomcar Host Program Open
On **th March, Zoomcar executive came and installed GPS device on my car. I gave all the documents required for KYC like Driving License, Aadhaar Card, PAN Card and Cancelled Cheque for payouts to be received from Zoomcar as a Host. Immediately...
Apr 14, 2022 by Vinay Singh
Zoomcar India Pvt Ltd - Delay in Security Deposit Refund Closed
I completed a trip with Zoom Car on October **th, I have waiting for my refund since then. I have posted multiple tweets on their handle but they ask for more info and don't take any actions. Please help me with this issue....
May 03, 2021 by ADITI SATYA
Zoomcar India Pvt Ltd - Not getting refund Open
I had two bookings (*'Oct'**: JPS*NFTAV and **'Nov'**: JPS*NDT*X) and paid the security deposit at the time of booking, tried contacting the team many times, they are not replying to any of my emails and nor refunding my money. I am not able to...
Apr 02, 2021 by Shoaib Mohammad
Zoomcar India Pvt Ltd - Refund not given Closed
Refund not processed of Rs **** since * months...
Mar 06, 2021 by Shourya joshi
Zoomcar India Pvt Ltd - Zoomcar Not Refunding my money Closed
I have cancelled my Zoomcar booking on Nov **, **** and its been more than ** days now and still I didn't recieve my refund. When contacted with their support team via phone, they tell that within ** hours the refund will be processed but which...
Feb 10, 2021 by Gowtham
Zoomcar India Pvt Ltd - No refund 3 months due Closed
Cancelled a booking ** days prior to schedule journy in November. Tried every way contacting them on every platform, even on their app. No response anywhere. Only received DM in twitter saying to wait * weeks , *weeks etc every time. No prog...
Jan 08, 2021 by Nikhil Omar
Zoomcar India Pvt Ltd - Refund not done Closed
Booking ID: JPS*NV*** Completed on **th OCT But still my ****rs refund is not given by Zoomcar also they are not even imforming me about the delay. ...
Nov 21, 2020 by Sathish G
Zoomcar India Pvt Ltd - Zoomcar not Processing Refund Closed
Booking ID JPS*NE*MT, Refund pending of INR **** , its over month, Many customer are facing same issue. Its Customer hard earned money that Zoomcar is looting...
Nov 04, 2020 by azmat ali
Zoomcar India Pvt Ltd - Refund not provided Open
I had * bookings with Zoomcar under their ***% off offer. I cancelled the bookings due to the pandemic. According to Zoomcar, their refund policy stated that refund will be initiated within **-** days. They have now changed it to ** days. The ...
Nov 03, 2020 by Nihar Chitnis
Zoomcar India Pvt Ltd - Refund not recieved Open
It's been * months and zoomcar has not refunded the amount....
Oct 20, 2020 by Tirthadeep Das
Zoomcar India Pvt Ltd - Zoom car India Pvt Ltd Refund Closed
Booking Id: JPS*NPKR* I booked a vehicle on **th June **** from ZOOMCAR USING THEIR APP and i had faced several issues after booking to starting the journey, the car was cancelled and replaced multiple times. At the start of journey the car ...
Aug 29, 2020 by Nazir Khan
Zoomcar India Pvt Ltd - REFUND Closed
I had booked a Car on **th June **** from ZOOM CAR THROUGH THEIR APP FOR USE FROM **TH JUNE TO *ND JULY ****. Within mins i had to cancel this as Sunday was a Lockdown in Kerala. It has been a month and no refund has been done. repeated calls a...
Jul 16, 2020 by SANTOSH
Zoomcar India Pvt Ltd - Refund not received Open
I did not receive my security deposit and fuel reimbursement amount of ₹****. It’s more than ** days from the date of journey. REFERENCE ID OF BOOKING JPS*N*DKT ...
Jul 04, 2020 by Pradeep Vignesh
Zoomcar India Pvt Ltd - Refund not received its been around 2 months Open
I canceled my Zoomcar booking (booking id JPS*NKSYA) on **th April **** due to lockdown. I got the refund processed email on **th April **** (screenshot attached). As per the policy (which says that amount will be reflected up to ** days), ...
Jun 12, 2020 by Jyoti Prakash Mohanta
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