- TV is not repiaried replaced when display is gone within 3 month from purchase ^Open

Pradeep Sarode filed this complaint against Blaupunkt Tv on Dec 26, 2019

We procured the blaupunkt TV Model number BLA**AU***J******* on Sept ****.
On first week of the decmber we have not operated the TV as my father does not want the sound in room. But on * th December **** on putting the TV on we observed that the vertical lines on display occupied about **% space. and **% space showing the app log .
We logged complaint on * th dec **** but as we have not received any feedback we contacted customer care on ** dec.
We have been asked to send the video on mobile number **********. After sending the video we got the feedback that the TY is broken.
As we have not seen any broken appearance on display we requested to send the representative as it is under warranty.
Unfortunately it has been told that the visit will be on chargeable basis. As the tv is hanged on the connector the question of how it is broken is remain unanswered.
Thanks and regards, Being a reputed company we expect the proper service hence we once agin request you to depute the service representative for observing and resolving the issue.
On ** th Dec we sent mail we got reply that We are sorry to say but as per photos given to our executive it is broken. LED display consists of very thin layers of flexible sheet. It's not made up of glass so you are not able to see any scratch or damage mark on outer side of display even by touching.It happens by hard pressing or by collusion of any other object. Since it is physically damaged, it will not cover in warranty. It will be done on chargeable basis. If you approve the amount, we will work accordingly.
We are sorry to mention that without visiting and seeing the condition the decision is taken that TV display is broken further till date no quotation is given. I have been told that visit of executive will be on chargeable basis when the TV is under warranty my question is If warranty does not cover the same is it not comprehensive warranty.
Further you will agree that purchasing of tv had only * months over. when tv IS UNDER WARANNTY HOW THE REPLACEMENT IS CHARGABLE BASIS AND HOE EVEN VIST IS BEING CHARGED.

This type of answeres are not expected from the reputed brand like Blaupunkt and further no one is bothered to give answer thereafter (** the December) till date evena after sending * reminders.

I hope that comapy will give right solution to this issue.

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