- Travel Triangle not issuing complete refund Open
I was trying to book a trip to Maldives through Travel Triangle and was contacted by their partner agent from a company called AGA travels. I was given few options in the beginning and I shortlisted one of the options to proceed with the bookig. I was asked to deposit **% of the total invoice amount as security money. After depositing the money, TT was supposed to forwarded my booking to the original resort and they are supposed to confirm it in ** hours which i was informed about in advance. I deposited **k and waited for ** hours. After that it turned out that the resort and rooms i chose were not available. So, i asked the agent to suggest me some other options which they did and I shortlisted another one which got sold out either within ** hours. Now, i was shown some expensive options (**% above my initial budget) so I decided to look for alternatives elsewhere and found a good deal. So i asked TT to cancel my booking and refund the security money. To my horror, I was initial told that TT won't refund a single penny since I was canceling my booking ** days before my travel dates. Kindly note that, I had to request cancellation because the resort that I initial paid for was not available and hence the booking wasn't even complete. I even looked at few other options in the same budget but nothing was available. Since my travel dates were close, I had to immediately look for alternatives. Now, after few discussions with the TT team, they agreed to refund the security deposit after deducting a security fee of *k/person and a convenience fee of Rs *** which sums up to around **** INR. They haven't mentioned in their Terms and Conditions that they will charge this amount in the event when resort is not available. I escalated this to multiple officials within the company including their CEO and Head of operations but couldn't get a resolution. I asked them to refund the undisputed amount i.e ***** INR(*****-**** INR) but they asked me that they will issue refund only when I give them in writing that TT won't be liable to pay anything else after refunding ***** INR. The discussion continued for sometime and despite my numberous calls and emails with them, they refused to refund the amount unless i give a written declaration. I had to unwillingly send a declaration because I didn't wanted my funds to be released immediately so that I can plan my trip. I am submitting this complaint so that I can contest that their deduction of security amount is unethical and illegal. Please find all the evidences attached
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Airtel Digital Tv
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
Due to covid destination is closed by the government, which is Ooty. Now they are deducting **% amount from the tour to cancel my trip. What is my fault here and why they are deducting this amount?...
Apr 20, 2021 by Rohit Gupta
I had booked a cab service from TravelTriangle.com in January **** for Sikkim Tour scheduled for March ****, but due to Covid situation and lockdown all the travel services were closed, hence I couldn't travel. TravelTriangle has assigned a thi...
Feb 05, 2021 by Shiv Kumar Hedaoo
I have booked Italy Switzerland trip through travel triangle for March **** which is a total package of ******INR. I have made my bookings in October ****. I started paying in installments for four months amounts to ******INR. I repeatedly told...
Dec 08, 2020 by Manjunath G S
I was booked the trip on Feb ****. During that time ,the provided in doc by mentioning if trip is canceled before ** days full money will refund. I not able to make this trip due to covid padameic and health issues. Though I clearly said the...
Nov 06, 2020 by Tamilvel
Respected Madam/ Sir, I have booked a Group Trip on **th Feb **** from an online Travel Agency ( https://traveltriangle.com/ ) having Trip id Trip ID *******. We supposed to travel to Kerala on *th May **** and Return on **th May ****. But d...
Oct 13, 2020 by Prabhupad Behera