SriLankan Airlines
- Ticket Refund Open
Amit Kaushik filed this complaint against SriLankan Airlines on Feb 13, 2024
Dear Sir/Mam,
It’s very unfortunate to write this email to put a formal complaint against your carrier and the way it was handled in the airport.
My entire trip plan has been ruined completely because of an issue from your end and on top not once a single proper explanation was provided to us why we were not allowed to board the plane while others were still boarding at the same time.
We reached on time to the gate for the connecting flight and also completed the security check in but from there we were denied boarding and sent to the transit desk. First response from the transit desk was that a group of * people were de boarded from the plane to balance the airline (this is the response from an agent really). Total of * persons with * senior citizens and * small kids were made to run around and especially even after having business class tickets for all the * members no proper response and reason was provided till now on why we were not allowed to board.
All * members were waiting at the transit desk for * hours to address the issue and to get our accommodation. We were just standing and waiting and waiting.
The harassment continued the next day as when I came today **th Jan at the checkin counter was told that my luggage was an excess of ** Kgs and was made to again stand for an hour. The behaviour of the associate was rude and she was not ready to help and nor any supervisor turned up. Only after putting in a complaint the issue got resolved and again it turned out to be an issue from the airline as they tagged all luggage under * ticket even after knowing that we had * tickets.
Below are my requests to the airline authority to consider:
*. Please reimburse the hotel charges levied on us for a day at Singapore because of your fault
*. Please put a formal enquiry to provide us a valid reason why we were not allowed to board even after clearing security at the gate and also letting other people board the plane in front of us so that this doesn't happen to us and others in the future.
*. Please make sure my baggage comes to Singapore properly and my return journey is smooth and we don't end up in a situation like this time.
*. Please consider refunding some fare amount mainly due to all the mental stress we all have to go through even after having business class tickets the behaviour and response provided by airlines was way below the parameters.
Below are my booking reference number:
*. *J*UDY
*. *IZW*B
*. *J*XME
Looking forward to a response and also let me know if there is any official channel where I have to register my complaint so that proper action can be taken.
Thanks,
Amit Kaushik
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
SriLankan Airlines
Resolved
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