Whirlpool India - The ticket closed twice without resolving the issue Defective part not replaced
Bobby John filed complaint against Whirlpool India on Mar 28, 2023
I had purchased a Whirlpool Dishwasher on Jun *,**** directly from the Whirlpool E-store (Invoice#*********) Model: PowerClean Pro Dishwasher . The machine started showing an inlet water supply error in September **** . I had raised a complaint on this via the Whirlpool customer care centre and was assigned (Ticket ID: BAN*********** - (ticket#********)).
The authorized service personnel (From Smart Solution, Bangalore) visited my home and said a part needs to be replaced and collected Rs. *** as service charge. They have marked the status of the ticket as "Resolved" when neither the issue has been fixed nor replacement part changed.
After escalation a new complaint was registered: BAN***********, and this was also marked "Resolved" without any resolution. It has been over * months now and I have been following up with the service agency with no response.
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