- Terrible room service ^Open

Prashanth udayar filed this complaint against oyo rooms mumbai on Jun 23, 2020

This was our worst experience with oyo. Staff is terrific I couldn’t imagine someone could be this rude with their customers. I will never ever recommend this hotel. They allotted us a room which was in a worst condition something was coming out from ground and stinking very bad, mosquitoes and flies in the room. Then i asked we cannot stay here in this room, they then gave us a room and said we dont have any other room you need to adjust. I mean they have posted some different pictures but in actual they are something different. That room had cockroaches when asked for the spray they said we dont have. Bathroom was soo horrible, bedsheets had stains ,furniture were not clean, kitchen had *-* big rats and was stinking horrible, corridor was not clean , mid night there was no water supply, no water for drinking, did not provide breakfast.
I was terrified looking at the condition of the hotel. Please look at the attached images.

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