consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Sub Standard service and refusal to honor reimbursement expenses
Records save successfully

Zoomcar India Private Limited

 - Sub Standard service and refusal to honor reimbursement expenses Open

Atul Jain filed this complaint against Zoomcar India Private Limited on Oct 15, 2022

We had shared the invoices and images with Zoom car team after our trip ended on *th Sep for reimbursement of Rs. *,***/- towards replacement of * car tyres due to tyre burst during our trip , we didn't get any on ground support despite their assurance and insurance cover. We were stuck on the road for *-* hrs and had to arrange for new tyre on our own. We were assured by their call center that if we produce bills and share the images of tyre replacement we will get the reimbursement of the same (upto Rs. *,*** per tyre) with in *-* working days of the trip getting over.

However now they have refused to honor their commitment and have replied stating- Unfortunately, we will be unable to process the refund here as tyre damage was done during the reservation.

I have written multiple emails to Zoom Car, however they have not provided any support.

Kindly look into our complaint and get our amount refunded.

Following is the email that I wrote to Zoom car;
I would like to give a very blunt and important feedback about our recent trip with zoom car on **st to *th Sep.

* tyre bursts due to very poor quality of tyre

We had * tyre bursts with in * hrs of our journey on *st Sep from Jaipur to chhapar. We narrowly escaped in the *st instance when our car almost went off the road. If you see the images you will realise the condition of tyre which was absolutely unsafe for driving and being legal limit.

Our lives were at stake because of this lethargy from your company end.

Customer support **X*-

It was after multiple calls that we could connect to someone who told us to get the tyre replaced for Rs. *,***/- and also assured us to call back within ** mins which never happened, we called back again after * hr since we were still figuring out a way to put the tyre. Finally after waiting for more than * hrs that we managed to get a reasonable support from someone called Mr. Saurabh who gave us an option to cancel the booking or get the tyre for the Stephanie as well. We were near Sikar at that point of time and didn’t want to cancel the booking as it would have been inconvenient to both you and us.

There was no on ground support-

We had to literally hitch a ride on a bike for almost ** mins ride and get the new tyre on the return by bus. What is the use of claiming of **x* accident support when you don’t have it in all over India.


I hope you guys make some course correction to prevent such situation for anyone in the future. You should also penalise Hosts who misrepresent and should take them off your platform if done on purpose.

Attaching all the bills for purchase of tyre, alignment and fasttag receipts for reimbursement.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony

Zoomcar India Private Limited

98 Total Complaints
45 Total
Resolved
45.92% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Shinehunts

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Zoomcar India Private Limited)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Zoomcar India Private Limited - Traffic Challan payment Closed

Traffic Challan payment is not paid by zoomcar.there are * challans on car and the amount is ***** which is not paid by the zoomcar.Customer care support is not giving response to me....

Jan 05, 2023 by Mayur Jain

Zoomcar India Private Limited - Fake charges and payment issue Closed

For booking JPSNCIO*Z . First of all invalid charges were applied which is worst then later got message on whats app that legal charges will be applied so thought to pay first and then I proceed legally about invalid charges but I am not able...

Dec 20, 2022 by Khaleelullah khan

Zoomcar India Private Limited - Psychical Mental Herrasment Closed

Recently I hired a car from Zoomcar, in the details I read about the insurance but somehow *cm of paint was removed while using the car and when I returned the car the host fracas me and asked me to pay **** rupees, he called his fellow his loc...

Oct 21, 2022 by Shubham Mudgal

Zoomcar India Private Limited - Refund not credited Closed

The services booked on zoomcar was later cancelled and the money related to this is never credited to my account. When I am raising tickets they are lying from last two months that they have issued the refund....

Aug 17, 2022 by Aditya Maheshwari

Zoomcar India Private Limited - Zoom Car Not Providing the Bill Invoice Closed

I had availed a car rental service from Zoom car starting date being **th May @ *.** AM till **st May @ *.** PM. The total amount paid for this service was INR ****/- Since the end of service, I have been requesting Zoom Car to help me with ...

May 27, 2022 by Pankaj Chitgupkar

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Mizoram
  • |
  • Meghalaya
  • |
  • Daman & Diu
  • |
  • Himachal Pradesh

Consumer Forum :

  • West Bengal
  • |
  • Punjab
  • |
  • Kerala
  • |
  • Delhi

Online Complaints :

  • Government Complaints
  • |
  • Insurance Complaints
  • |
  • Education Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.