Pepperfry furniture - Recieved a defective product No solution from Pepperfry

We trusted Pepperfry for our furniture needs, but our experience has been deeply disappointing. We purchased a *+*+* sofa that met the measurements but failed in terms of shape, cushion quality, and design, which were far from what was shown online.

We raised a complaint on the day of delivery and waited over a week with no response. After visiting the store, a carpenter was sent to assess the issue and acknowledged our concerns. However, customer care closed the ticket, claiming the sofa met the measurements in the catalog.

This response feels unfair and unacceptable, especially considering the cost of the sofa. As loyal customers, we feel cheated by a brand like Pepperfry, known for its commitment to quality and service.

We request immediate attention to this matter and a replacement for the product. We hope @Pepperfry takes responsibility and restores our faith in the brand.