- Spent More than one year on Hp Laptop display issue not resolved despite of multiple replacement of ^Closed

Manas filed this complaint against Hp on Oct 04, 2022

This is to inform you that my HP Pavilion - **-cs****tx (Serial number: *CD***RGWH) is causing the issue in the display screen during changing tabs or while multitasking., despite the replacement of the screen on **/**/**** and the motherboard also on **/**/**** and again display and display cables changed on **/**/**** by the hp service center.

For the very first time when there was a CT mismatch issue in display, Hp refused me to change despite of my product was geniune. After like a month, after making so much request they have replaced in December ****.This product was defective from the very beginning.

I have faced this issue numerous times despite the replacement of major hardware i.e screen and motherboard, still, I am facing the same issue. I am totally dissatisfied with this product because of facing this severe issue.

Being a student creates a lot of wastage of time and problems while attending my online classes and while doing other tasks especially while multitasking.

I don't want any further replacement of any component rather the replacement of complete unit because even after replacement of any hardware or software than again I have to keep my laptop in observation which is a lot of time-consuming to figure out the problem, as I am a student, I can't observe it on daily basis and can't be ready with a camera to record the problem.

You can also check that my case has been continuing for a very long time i.e past *-* months. This is my request that my complete product should be replaced with a new one, I don't want any further changes, I now have no time for observing anymore and can't spare to record videos every day as proof as I am a student.

Many times when talking with HP service experts, they have checked and updated the BIOS and Windows and have found no problem in them, so I don't think that it is any software-related issue. Complete replacement of the laptop will only solve this issue.

This is my kind request as a student, that due to this issue a lot of my time goes into observing and capturing this issue even after component replacement. Now I have lost my faith and even after something will be replaced again, I will always feel insecure about the same problem coming again.

I am attaching a video with a visible date and time to address my issue below. Kindly look into the matter to resolve the issue by complete replacement of my product only.

I have requested Hp to provide me complete replacement of product as more than a year i suffered from the same problem.

Now as per their policy, no refund after ** days. I undestood that , that now i demand for a compensation from Hp not in form of money but like in form of Free Hp Services or discount copouns.

I have been struggling for more than a year, now its my right to demand some compensation from Hp if not complete replacement of product.

Please help me out in my case.

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