Agoda Booking
- Reservation guest number changed by Agoda from 3 to 1 and then charged extra by cheating us Closed
sumit sethia filed this complaint against Agoda Booking on Sep 17, 2023
Resolution Demanded:
Refund
Replaced
Damages
We had booked a room in Fortune Park , Vellore for * nights via Agoda for * Adults and * child.
However Agoda changes the guests number to just * person without my consent and me having done bookings numerous times trusted Agoda taking my details as entered by me. I went ahead with the payment and the only blunder i made was that i did nt check the email these frauds sent me with booking done for just * person.
On arrival today at the hotel i am shocked on getting t know from reception that the booking is only for * person!!!
i called Agoda customer care for help and they kept me on hold numerous times and even spoke in a unhelpful tone. The call went on for * hours with us being forced to feel humiliated. I told them that we are here with a kids for medical reasons and need help as we have travelled for over ** hours to reach here. No help was received!!!
I STRONGLY RAISE MY VOICE FOR A REFUND OF THE EXCESS AMOUNT PAID BY ME.
Are you brand?
Are you Lawyer?
Agoda Booking
Clear Trip
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Tangella Mallikarjuna Raju
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