- Replacing HP laptop ^Open

Vijay Kumar filed this complaint against Hp on Aug 15, 2020

Resolution Demanded:
Refund
Replaced

Sir/Madam,
Good morning.
I have purchased an HP laptop for my daughter on **th July **** for attending online classes and I observed the issue of overheating and blanking off the screen and let it know to the seller and requested her to replace the same on **th of July ****. She advised attending the local HP service centre. I attended the HP service centre at Vadodara and they took it and returned me on **th of August **** stating that there is no issue.
Then, I approached HP customer Care and Mr Sayan (HP Customer Care Executive ) stated me to reset the system. I made it.
Later on, I checked the laptop in the evening and observed the issue is still there i.e. overheating issue. I again contacted the HP Customer Care and requested to please replace the system as I am facing trouble since purchase. Mr Debasis (HP Customer Care Executive ) assured me and stated that I appoint an Engineer to visit your home and check the issue on **th August at **.** hours. But, no one came and even contacted me.
It's very shameful to HP to harass a genuine customer. I own three HP laptops including this one. Please make-believe on part of service too.

I am very upset and feel cheated now and writing this complaint on the very heavy heart to please intervene in the issue and instruct HP to replace this damaged system.

Thanking you,
Vijay Kumar
**, Pushpak Green,
Undera, Vadodara
PIN-****** (Gujarat)
Mo. **********
At HP (Complaint No. **********)
Laptop Serial No. *CD *****SK (***V*PA).

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