- Regarding validity issue Open
Wrt the above I recharged for my no for only talk time wherein it was mentioned validity not applicable and that's the reason I recharged. As I don't use much only for emergency purpose. But the minute I recharged I received an SMS stating validity is for ** days. So I sent a mail enquiring regarding that but they were not able to give me a convincing answer for that. Finally, they told me validity is only for main balance. I asked why isn't it mentioned as it is done for other packages. If it was mentioned I wouldn't have recharged at all. This is cheating the public. They said sorry for the inconveniences caused but no answer my question. I even complained to the appellate again the same drama but no convincing reply and they even refused to register a complaint and give me the docket no. I sent them so many emails for that but I didn't receive the complaint no. They said no validity for main account balance but again after ** days, they debited Rs. ** from the account and sent a mail saying thank you for your recharge. When I told them I haven't recharged they told me it's our rule if you don't want to call and inform. I asked when I have never told you to debit why should I call and ask you not to and you told me validity is not applicable for main account balance then why did you debit. They have no reply for this. I have enclosed the screenshots for reference. By not mentioning the details of the package they are harassing the customer. Luckily I didn't recharge for a higher amount. Earlier also they did the same thing. My talk time balance was there, they just activated some app on their own and sent a message saying dusky rental is debited and now balance zero and blocked incoming calls saying that I have to recharge. Now this way cheating customers.
Are you brand?
Are you Lawyer?
Get damages for financial loss and mental agony
"Thank you so much Voxya I am fully satisfied with your quick service."
Reached airtel services for network change from Maharashtra to Karnataka(MNP) . Earlier I was holding ***/- plan with family number as addon to parent number. The sales executive saw the existing plan (including other benefits like amozon pr...
Jul 25, 2019 by kuber
As per Government.. Law TRAI every tele communication company has given *** number as to complains..where as Airtel tele communication has been Advertising Recharge Details on this Number. its very difficult to reach Representative on customer ...
Jun 27, 2019 by M. A. Aleem
Airtel shop offered the service of International roaming Rs.*,*** @** days without detailed explanation. Their explanation was a misleading one that we were made to think that it is enough to pay Rs.*,*** for **days international roaming servic...
Feb 11, 2019 by Junichi Fukao
I m a prepaid airtel user for past * years . Last week airtel sends a sms about increased call rates and that my unlimited full talk time plan that was recharged on ** August **** had been defined to be valid till ** th November **** beyond w...
Nov 20, 2018 by Munmun S.Jain
I have been an airtel postpaid customer for more than a year. I was satisfied with their data service in most part of the country, except for northern part of west bengal. The data speed just sucks here. Compared to vodafone which is giving me ...
Sep 26, 2019 by Saikat Barua