Realme
- Refurbished phone delivered as New Product Open
Suresh Rajendran filed this complaint against Realme on Feb 01, 2023
Resolution Demanded:
Refund
I've been complaining stating that I have received a refurbished product and it's not working at all.
I've been telling right from the beginning that the phone already had pre-installed apps before I could install but the Poorvika team checked the IMEI number and said no, it was activated only on Jan **th.
Issues observed so far:
*. It doesn't charge quickly
*. It had pre-installed apps
*. For a normal youtube video phone hangs and auto-restarts automatically.
*. When the phone is rebooted it takes a lot of time to turn on.
My expectation is not to receive a refund for the product, instead I need a replacement of some other phone from the same Poorvika showroom. I'm happy to buy it by paying an extra amount too.
I'VE BEEN RECEIVING A POOR CUSTOMER SERVICE TILL DATE. Do you'll expect me to walk to the service centre and get this refurbished repaired and throw at the bin in a couple of days time making a customer loose **,***/-
When I write an email to the support team they ask me to contact the service centre, when I contact the service centre they abruptly say only mobile repairs would be done. You need to contact Poorvika for such issues.
Are you brand?
Are you Lawyer?
Realme
Swiggy
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
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